How do I get a hold of Immigration, Refugees and Citizenship Canada (IRCC)?
You can contact IRCC through a web form. You can also contact IRCC by telephone at 1-888-242-2100 (in Canada only).
Automated telephone service (available 24 hours a day, 7 days a week): If you have a touch-tone telephone, you can listen to pre-recorded information about our programs and check the status of your application.
Client Support Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English. Agents can help you with general and case specific enquiries. They cannot make decisions on applications or help process applications faster, unless you meet the criteria for urgent processing. Further details on how to contact IRCC are available at Client Contact Support Centre.
IRCC posts their service standards for responses to web form inquiries and application processing. These standards change regularly. For information about the service standards, visit: Immigration, Refugees and Citizenship Canada service standards - Canada.ca
I just applied or am in the process of applying for Permanent Residence. Will there be delays in processing my application?
Immigration, Refugees and Citizenship Canada (IRCC) post their processing times online at Check Processing Times and updates them weekly.
I have a closed work permit but want to change jobs or employers. What do I need to do?
If you have an employer-specific (closed) work permit and want to change jobs or employers in Canada, you must apply for a new work permit. However, you may be able to start your new job before your work permit application is approved if you request authorization to work while your application is being processed.
You cannot start working for your new employer until you receive written confirmation from IRCC, even if you've submitted your application.
For detailed instructions and the specific text to include in your web form request, visit: Extend or change the conditions on your work permit: Changing jobs or employers
I am a temporary resident in Canada, and my status is about to expire. I have applied or am about to apply to extend my status. What happens now?
Temporary residents who are currently in Canada can apply to extend their status online if needed.
A temporary resident who has applied to extend their status may remain in Canada until a decision is made on their new application, even if their initial status expires while they are waiting for that decision. This is called a maintained status (previously called implied status).
If you need documentation from the Saskatchewan Immigrant Nominee Program (SINP) to apply to the federal government for the extension, please visit Revise or Extend an SINP Nomination.
Can I travel to a port of entry to request service?
For information on services available at a port of entry, visit the Government of Canada's page: How to apply for a work permit at a port of entry.
Can I still travel to the U.S. border to get same-day work or study permit services in Canada?
No, the practice of "flagpoling" (leaving Canada briefly to obtain same-day immigration services at a port of entry) is no longer permitted as of December 23, 2024. Work and study permits will no longer be provided to flagpolers at a port of entry, with applications and renewals now required to be submitted through Immigration, Refugees and Citizenship Canada (IRCC).
If you need to apply for or renew a work or study permit, you must now submit your application online through IRCC. While this means longer processing times compared to same-day border services, you can generally continue working while your application is being processed if you maintain valid status.
What health insurance is available for Temporary Foreign Workers?
If you are a TFW with a maintained status (formerly implied status), please contact eHealth to discuss your ability to extend your health coverage. eHealth can then advise you on the documents that are required to be submitted for review.
Will I get "maintained status" (formerly implied status) from IRCC and be able to start working during the temporary work permit application process?
Individuals on temporary permits are considered to be under maintained status (formerly implied status) if they apply before the expiry of their current status. Maintained status will remain in effect until the decision on their application is received.
Individuals with maintained status can only continue doing what they were authorized to do on their existing permit while waiting for a decision on their new permit application.
This means that they can only work for the employer that is listed on their original work permit if they have a closed work permit.
If the person was authorized to be in Canada as a visitor, they may remain in Canada as a visitor on maintained status while they wait for the decision on their work permit. They may not begin working until their work permit application is finalized and approved.
For SINP International Skilled Worker (ISW) applicants in Canada, will they get "maintained status" (formerly implied status) from IRCC during the temporary work permit process if they've never had a work permit before e.g. those on a visitor visa?
Someone who has maintained status can only continue doing what they were authorized to do on their existing permit. If the person was authorized to be in Canada as a visitor, they may remain in Canada as a visitor on maintained status while they wait for the decision on their work permit, provided they apply before the expiry of their current status. They may not begin working until their work permit application is finalized and approved.