If you have a concern about health services you receive, try to resolve it as soon as possible by:
- Discussing your concern directly with the health care provider involved or their supervisor when possible.
If your concerns are not resolved:
- Call the Saskatchewan Health Authority Quality of Care Coordinator for the area where you live, or the Saskatchewan Cancer Agency.
- If you're unable to resolve your concerns with the Saskatchewan Health Authority or Cancer Agency, call a Provincial Quality of Care Coordinator (see bottom of page).
If you do not feel your complaint is handled fairly and other avenues of appeal are ineffective:
- Contact the Health Professional Association responsible for that profession. Health professional associations are legally required to receive and investigate complaints about the competency and conduct of their members.
- Contact the Office of the Provincial Ombudsman. Complaints about public services can be investigated by the Provincial Ombudsman.
For concerns about surgery
For questions regarding surgery scheduling and wait times, call the Surgical Care Coordinator in the community where you are waiting for surgery. They can:
- Access information to try to resolve concerns about your wait time;
- Act as a liaison with specialists;
- Tell you if a hospital booking date is set;
- Provide an approximate wait time; and
- Explain hospital procedures.
If you still have concerns about your wait for surgery:
- Talk to your surgeon or family doctor/nurse practitioner.
If concerns about scheduling for surgery have not been resolved:
For concerns about specialists or booking diagnostic tests and wait times
- Discuss your options with your family doctor/nurse practitioner (or the physician who referred you.
If concerns are not resolved:
For concerns about cancer care and wait times
If your cancer diagnosis is uncertain:
- Discuss your concerns with the physician who is looking after you (surgeon, oncologist or family doctor).
If you've been diagnosed with cancer and referred to the Saskatchewan Cancer Agency for treatment:
For concerns about personal care homes
For questions or concerns about prescription drugs
For public health concerns
If you have a public health concern such as someone smoking where it is prohibited, or a concern about the safety of drinking water:
For concerns about hearing services
If you have a concern about hearing services received through the Hearing Aid Plan:
If you have concerns about hearing services received through private hearing clinics:
- Contact the Ministry of Health Community Care Branch at 306-787-1957 or by email.
For concerns about health cards, birth and death certificates, and other vital statistics
For concerns about a Government of Saskatchewan health facility, program, or service