How to check on the status of your claim:
You can check the status of your claim or communicate with the ministry by using the link in the acknowledgement notice email. This link takes you to the summary page.
If you have any questions or concerns regarding filing your claim, please contact call 1-844-SK-HIWAY (1-844-754-4929). Please have your unique request ID handy with you.
Note: If your claim has been deemed a Third Party Claim, check your respective contractor or representative from the ministry.
How to appeal a denied claim:
If the ministry's records show that they met their obligations under the act, your claim will be denied. The Regional Information Coordinator will outline the result of their investigation in writing to you (email or mail), which will include the reason for claim denial.
If your claim was denied and you believe there was information or circumstances not considered, you may have the decision reviewed by the Regional Director of Operations. The director will review the claim and may either offer compensation for the damage or, if satisfied with the ministry's investigation, uphold the denial.
If requesting an appeal, we recommend you send any and all additional relevant information you may have. If the same information is submitted for the appeal, this may result in the same decision.
If after the review, the claim is still denied, you may initiate an action in Provincial Small Claims Court to resolve a dispute.
Note: If your claim has been deemed a Third Party Claim and you cannot resolve the matter with your contractor, you may initiate an action in Provincial Small Claims Court.