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Provincial Highways Damage to Vehicles

Individuals can submit claims to the Ministry of Highways and Infrastructure for vehicle damages sustained while travelling on Saskatchewan highways that are maintained by operations staff.

Note: The ministry is not liable for damages in highway work zones where a private contractor is working. These claims are called Third Party Claims and are normally covered by the Contractor’s liability insurance. You should submit the claim using the form below, just like any other claim. Upon investigation, if the claim is deemed a Third Party Claim, the ministry will inform you of next steps.

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1. Introduction

Claims are considered when it is determined the ministry has not provided reasonable warning (signing) of road hazards.

You can begin the claims process by completing a claim application.

Things to keep in mind:

  • Claims must be reported within 30 days of the incident.
  • Damage must have occurred while travelling on a provincial highway.
  • Damage sustained on a highway other than a provincial highway should be directed to the municipality where it occurred.
  • Claims are not considered for damage caused by other vehicles, animals or objects placed intentionally or unintentionally on the road.
    • An exception will be made in the case of a fault or negligence on the part of any employee of the ministry charged with the maintenance of the roadway.
  • The ministry is only liable if it knew or ought to have known of the state of disrepair.
  • The ministry is not liable if it can prove it took reasonable steps to prevent the disrepair from happening or warn the driver of the state. The ministry is not liable for Third Party Claims. Upon investigation, if the claim is deemed a Third Party Claim, the ministry will inform you on next steps. There is some accountability on drivers to watch where they are driving, to avoid damage as long as it can be done safely.
  • There is some accountability on drivers to watch where they are driving, to avoid damage as long as it can be done safely.

For more information, review The Highways and Transportation Act, 1997 and The Traffic Safety Act.

For auto claims, damage appraisals, collision repairs and other topics related to claims in Saskatchewan, contact SGI.

To stay up to date on all road closures, hazards and conditions, check the Highway Hotline.

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2. Claim Guidance

Claims must be submitted online. All you have to do is complete an online claim form below.

What is required to submit a claim:

  • Exact location of the incident
    • Includes: the highway number, proximity to nearest community, direction of travel, lane and references to landmarks
  • Detailed description of the incident
  • Description of what is damaged
    • Include the amount of the claim, if known
  • Name, full mailing address, email address and telephone number
  • Any supporting photos and additional relevant information

What to expect from a claims investigation:

  • An acknowledgement notice with a unique request ID will be sent to you once your claim has been submitted.
  • An investigation will be conducted by the ministry to determine if they are responsible for your loss.
    • This consists of gathering information from you, ministry staff or third parties that may have been carrying out work at or near the site of the incident.
  • A claim is typically completed within 30 days. Once a decision has been made, you will be notified.
Guide – How to submit a vehicle damage claim
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3. File a Claim

Once you have all the necessary information, file your claim.

Note: Completing the form should only take 20 minutes, but the session will timeout after 120 minutes. You must complete all information and submit the claim within this time limit. At the end of the timeout, any work not submitted will be lost.

File a claim

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4. More Information

How to check on the status of your claim:

You can check the status of your claim or communicate with the ministry by using the link in the acknowledgement notice email. This link takes you to the summary page.

If you have any questions or concerns regarding filing your claim, please contact call 1-844-SK-HIWAY (1-844-754-4929). Please have your unique request ID handy with you.

Note: If your claim has been deemed a Third Party Claim, check your respective contractor or representative from the ministry.

How to appeal a denied claim:

If the ministry's records show that they met their obligations under the act, your claim will be denied. The Regional Information Coordinator will outline the result of their investigation in writing to you (email or mail), which will include the reason for claim denial.

If your claim was denied and you believe there was information or circumstances not considered, you may have the decision reviewed by the Regional Director of Operations. The director will review the claim and may either offer compensation for the damage or, if satisfied with the ministry's investigation, uphold the denial.

If requesting an appeal, we recommend you send any and all additional relevant information you may have. If the same information is submitted for the appeal, this may result in the same decision.

If after the review, the claim is still denied, you may initiate an action in Provincial Small Claims Court to resolve a dispute.

Note: If your claim has been deemed a Third Party Claim and you cannot resolve the matter with your contractor, you may initiate an action in Provincial Small Claims Court.

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