When making a claim against the Ministry of Highways and Infrastructure for vehicle damage, it's important to note that the ministry will not be liable for your vehicle damage if it has met its obligations under section 9 of The Highways and Transportation Act, 1997.
Provincial liability conditions
- Claims must be reported within 30 days of the date of the incident.
- Damage must have occurred while travelling on a provincial highway.
- Damage sustained on a highway other than a provincial highway should be directed to the city or rural municipality in which it occurred.
- The ministry is not liable for damage as a result of an object or thing that has fallen from a vehicle or been placed on the roadway by any person or animal except in the case of fault or negligence on the part of any employee of the ministry charged with the maintenance of the roadway.
- The ministry is liable only if it knew, or ought to have known, of the state of disrepair. The ministry is not liable if it can prove it took reasonable steps to prevent the disrepair from happening or warn the motoring public of the state.
- There is some accountability on drivers to watch where they are driving, to avoid damage as long as this can be done safely.
What your claim needs to include:
- The date and time of the incident.
- The exact location of the incident, including highway, direction of travel, lane and references to landmarks to help us locate the defect.
- A detailed description of the incident.
- A description of what is damaged, and the amount of the claim, if known.
- Your name, full mailing address, email address and telephone number.
- Any supporting pictures, estimates or invoices (optional).
What to expect from a claims investigation
- A confirmation will be sent to you once your claim has been received.
- An investigation will be conducted, to determine if we are responsible for your loss.
- The investigation will consist of gathering information from you, Ministry staff, or any third parties that may have been carrying out work at or near the site of the incident.
- A claim is typically completed within 30 days, at which point you will be notified of our decision.
How to file a claim form
Download the fillable claim form
- Email your completed form to us; or
- Mail your completed form or a letter with all relevant information to the nearest regional office. Please address your envelope to the Regional Coordinator
If you have any questions or concerns regarding filing your claim, please contact your nearest Regional office and ask to speak with the Regional Coordinator.
Regional office locations
|1630 Park St.
Regina, SK S4N 2G1
||Unit #18, 3603 Miller Ave.
Saskatoon, SK S7P 0B2
||Box 3003, 8th Floor, 800 Central Ave.
Prince Albert, SK S6V 6G1
How to check on the status of your claim
For more information about the vehicle damage claims process, or to request an update about your claim, please contact the appropriate Regional Office and ask to speak with the Regional Coordinator.
How to appeal a denied claim
If our records show we met our obligations under the Act, your claim will be denied. The Regional Coordinator will outline the result of their investigation in a letter to you, which will include the reason for claim denial.
If your claim was denied and you believe there was information or circumstances not considered, you may have the decision reviewed by the Regional Director of Operations. If the claim is still denied, you may initiate an action in Provincial Small Claims Court in an attempt to recover damages.