Resolving Immigration Issues and Complaints

Complaints about the immigration or recruitment process should be made to the Program Compliance Branch. The branch works to protect immigrants and foreign workers in Saskatchewan.

They do this by:

• Handling all complaints related to immigrants, employers, foreign worker recruiters and immigration consultants – where mistreatment under The Immigration Services Act (ISA) has been reported or suspected;
• licensing foreign worker recruiters and immigration consultants; and
• providing public education on the rights and responsibilities of foreign nationals, employers, recruiters and consultants under the ISA.

Contact the Program Compliance Branch if you have been mistreated by:

• your employer;
• your immigration consultant or recruiter; or
• anyone who helped in your immigration process.

You do not need permission to contact the Program Compliance Branch. All of your information will be kept confidential and will not be shared without your consent.

To file a complaint, please download and complete the complaint form. The form can be emailed to the Program Compliance Branch at pcb@gov.sk.ca.

If you feel your safety or well-being is threatened, you may contact the RCMP or your local police service.

If you make a complaint to the Program Compliance Branch, it may be investigated. This could happen if:

• Your employer or foreign worker recruiter has made you pay for your job recruiting costs or for government approvals such as a Labour Market Impact Assessment (LMIA) or Saskatchewan Immigrant Nominee Program (SINP) Job Approval Letter, or has misled you about your employment opportunities in Saskatchewan.
• Your employer/immigration consultant/foreign worker recruiter has:
  • provided you with invalid or fraudulent documents;
  • threatened to deport you or to cancel your work permit/resident visa; or
  • taken and refused to return your personal property (e.g., passport, work permit, birth certificate).

The Program Compliance Branch will review the complaints by gathering the following from you and/or those involved:

• statements;
• documentation; and
• any other evidence.

After the reviews, if the Program Compliance Branch decides the complaint is valid, they will try to resolve it under the authorities of The Immigration Services Act. The branch may also refer the case to another agency if needed. If at fault, an employer may lose their right to hire foreign workers, or a recruiter or immigration consultant may lose their licence.