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An inmate telephone system, Telmate, is implemented in the following secure custody adult correctional facilities:
All calls are recorded, except to lawyers and other privileged recipients. However, there are strict policies regarding listening to the recordings. Generally, an order of the court or an imminent threat to the safety of a facility is required.
The ability to gather and effectively use information related to offenders is critical to the safe operation of correctional facilities. The telephone system better protects victims and the public from unwanted and/or harassing telephone calls from inmates as well as provides corrections staff with tools to reduce the potential for fraudulent and illegal telephone use. Often, information about offenders' associates and activities can be used to reduce incidents and illegal activities inside the facility and in the community.
The system allows outgoing calls only. However, the public may call customer service to leave a personal voicemail for an inmate for a charge.
Three-way calling is not permitted. All offenders will be blocked from dialing phone numbers that are confirmed to have facilitated a three-way call.
The phones are programmed for a maximum call of 20 minutes. The inmate/called party will receive a one-minute warning before the time limit is reached and the call is cut off.
If you are the recipient of an inmate's call, a recorded message will announce the inmate's name and facility, the type of call – collect or prepaid – and that the call will be recorded. The caller will be prompted to accept or reject the call by pressing a key on their touch tone phone.
| The public may call customer service for assistance in blocking or unblocking their phone number. |
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| Inmates are permitted one free call daily up to 20 minutes (local/long distance; Canada/USA). |
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| Additional calls: | |
| Prepaid Calling Packages | Calls as low as $1 each plus tax and fees |
| Prepaid (local/long distance; Canada/USA) | $2.50 per call for up to 20 minutes (flat rate) |
| Collect (local/long distance; Canada/USA) | $4.30 per call for up to 20 minutes (flat rate) |
| Leaving a Voicemail: | $1.00 each |
Rates apply to local and long distance, Canada/USA calling.
A bill statement fee of $1.50 is charged each month a collect call is accepted.
Billing for a call only begins when the parties are connected.
Family members and friends can deposit funds into an inmate's telephone account at kiosks located in some facilities, by cash or credit card, or through a secure online webpage – www.inmatephones.ca.
Purchasing prepaid telephone time is subject to PST and GST.
Reimbursement of money in an inmate's prepaid phone account can be arranged by contacting customer service.
Deposits can be made at any Telmate kiosk in Alberta, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island and Saskatchewan. For example, deposits can be made at the Calgary kiosk for an inmate located in Regina.
The person depositing funds to an inmate's account will require the inmate's personal identification number (PIN). Inmates should provide their PIN to those who will require it in order to deposit money into their prepaid accounts or leave them a voicemail. An inmate's PIN can also be obtained from the receptionist at the correctional centre.
After entering the PIN, the kiosk will display the name of the inmate to confirm.
Prepaid funds are registered in the inmate's account immediately and a voicemail is sent to the inmate to notify him/her of the funds.
Telmate kiosks now allow visitors to deposit money into an inmate's trust account.
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