Family members and friends can deposit funds into an inmate's telephone account at kiosks located in some facilities, by cash or credit card, or through a secure online webpage – www.inmatephones.ca.
Purchasing prepaid telephone time is subject to PST and GST.
Reimbursement of money in an inmate's prepaid phone account can be arranged by contacting customer service.
Deposits can be made at any Telmate kiosk in Alberta, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island and Saskatchewan. For example, deposits can be made at the Calgary kiosk for an inmate located in Regina.
The person depositing funds to an inmate's account will require the inmate's personal identification number (PIN). Inmates should provide their PIN to those who will require it in order to deposit money into their prepaid accounts or leave them a voicemail. An inmate's PIN can also be obtained from the receptionist at the correctional centre.
After entering the PIN, the kiosk will display the name of the inmate to confirm.
Prepaid funds are registered in the inmate's account immediately and a voicemail is sent to the inmate to notify him/her of the funds.
Telmate kiosks now allow visitors to deposit money into an inmate's trust account.