Before you apply for a hearing and order with the Office of Residential Tenancies (ORT), try to resolve the matter directly with the other party. You need to make your requests clearly known to the respondent (the person you are suing). Clearly identify the problem, and what you want done. If you want money to compensate you for the inconvenience of the problem, set out specific amounts. State the nature and amount of each claim as well as a deadline to settle (at least 10 days). You can say that if no settlement is achieved, you are going to file an application for a hearing and order with the ORT.
Keep track of your communications including dates and addressees. Keep copies for use at a hearing.
For rules on how to resolve a dispute through an ORT hearing, refer to the Rules of Procedure.