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Regina Urgent Care Centre Frequently Asked Questions

When will the Urgent Care Centre (UCC) be open in Regina and where is it located?
The Regina opened to the public on July 2, 2024. The facility is located at 1320 Albert Street, Regina.

What days/hours will the UCC be open?
The facility is open seven days a week from 8:00 a.m. to 9:30 p.m.

What is the difference between urgent care and Emergency Services?
The Regina UCC is an alternative to Emergency Departments, providing treatment of non-life-threatening illnesses and injuries that require same-day attention.

The facility will offer Mental Health and Addictions services to provide discreet and confidential support.

What services will be offered by the Regina UCC?
The UCC will treat minor illnesses and injuries that require immediate attention. Go to the UCC if experiencing:

  • moderate flu-like symptoms, infections, fever, rashes, and dehydration;
  • Injuries such as broken bones, dislocated joints, sprains and strains;
  • small cuts that require stitches;
  • eye injuries;
  • non-severe burns;
  • abdominal pain;
  • earaches and sore throats; and
  • shortness of breath and other symptoms.

Illness or injury that require diagnostic imaging from X-ray and ultrasound can be attended to here and laboratory testing for bloodwork will be available.

Mental health and addictions services will also be provided.

Please note: The Regina UCC is NOT an Emergency Department. Always call 9-1-1 or go to the nearest Emergency Department when life is at risk, such as suspected heart attack, stroke or life-or-limb threatening injuries.

What services are available for mental health and addictions issues?
Mental health and addictions issues will also be treated at the facility. A separate side door entrance/exit and waiting room will be available for patients seeking counseling and treatment. Patients will receive screening/assessment, counselling, prescriptions, connection to resources, and referrals.

Services include treatment for:

  • depression or anxiety;
  • overwhelming stress, insomnia or inability to cope;
  • overwhelming feelings of grief or loss;
  • escalation in mental health symptoms;
  • new mental health symptoms;
  • urgent prescriptions for addiction management; and
  • stabilizing and treating addiction patients and refer to treatment as appropriate.

When will the UCC be opening 24 hours/seven-days-a-week?
The Regina UCC plans to accept patients 24 hours a day, seven days a week in Fall 2024. Public notification will be issued when this occurs.

What health care professionals will be working at the UCC?
A broad complement of staff has joined the Regina UCC team to provide patient care, including physicians, nurse practitioners, Registered Nurses, technicians, mental health and addictions counsellors and other health professionals working as one-team to provide exceptional urgent patient care.

Can I book appointments at the Regina UCC?
No. Booking appointments in advance will not be available. Follow up appointments or call backs will not be offered. The UCC will offer connection to primary care resources, and referrals for follow-up.

The UCC model is designed to provide another option for patients who need urgent care that are unable to access their primary care provider after hours or on short notice. It also provides an alternative for emergency department visits for medical care that can be safely delivered in this setting.

Will the Regina UCC provide me treatment if I don’t have a family physician in Regina?
Yes. Medical treatment for urgent care matters will be provided to patients that may not currently have a family physician.

If I’m uncertain about my medical situation and need advice on whether to go, can I call 8-1-1 for guidance?
Yes. HealthLine 8-1-1 is a free and confidential 24/7 health advice and support offered to Saskatchewan residents. To access this line, dial 811. Deaf and hard of hearing clients can access HealthLine 8-1-1 by using the SaskTel Relay Operator Service at 1-800-855-0511.

Will there be support for individuals who need language translation?
The SHA have protocols in place to assist patients for whom English is not their first language.

The Government of Saskatchewan website has the ability to translate webpages. You can select your language of choice at the top of any page.

The SHA’s First Nations and Métis Relations teams also offer interpretation services for Indigenous languages.

Do I need to take my Saskatchewan health card to receive treatment at the Regina UCC?
Yes. The Saskatchewan Health Card is a personal identification card that you should be prepared to present whenever you need health services. Visit this eHealthSask for more information on health cards.

Will parking be available at the Regina UCC location?
Yes. Free onsite parking is available. There is also street parking available when the parking lot is full.

Is the facility accessible to individuals with physical disabilities?
Yes, there is wheelchair-accessible entrances for patients. Supports will be available for individuals with mobility issues

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