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SASKTEL OPENS SASKATOON CUSTOMER CARE CENTRE LOCATION

Released on January 16, 1998

Deputy Premier and Crown Investments Corporation Minister Dwain

Lingenfelter and Garry Simons, group vice president, Operations,

SaskTel, today officially opened the Saskatoon location of the SaskTel

Customer Care Centre, located at 446 - 2nd Avenue North, Saskatoon.



"Call centres are an important aspect of SaskTel's strategic

direction," Lingenfelter said. "The Customer Care Centre is another

example of SaskTel's commitment to customer service and it will

showcase SaskTel's leading edge technology in providing innovative

telecommunications solutions."



Customers phoning SaskTel from anywhere in the province to inquire

about any of SaskTel's services will now have their call answered by

SaskTel telephone professionals at the Customer Care Centre. The

Customer Care Centre will also handle incoming calls from residential

and business customers related to Internet sales, credit services and

114 trouble call. In the Customer Care Centre environment, SaskTel

customer service representatives are able to work collectively to

answer a much more comprehensive range of questions for SaskTel

customers and do so quicker.



"The SaskTel Customer Care Centre demonstrates that SaskTel is

committed to exceeding our customers' expectations when it comes

to customer service," Simons said. "The Customer Care Centre

serves as a cornerstone in the delivery such customer service

initiatives as customer self service, flexible service delivery

and extended hours of service."



The SaskTel Customer Care Centre is the first fully blended,

multi-functional, geographically dispersed call centre in North

America, meaning it can handle both inbound and outbound calls

and multiple services such as sales, inquiries and credit

services. The Saskatoon location of the Customer Care Centre

will have approximately 115 employees.



The Saskatoon Customer Care Centre location is a landmark

building which was constructed in 1927. The building was

extensively renovated in 1993 by the previous tenant, resulting

in the architect receiving the Heritage Award for preservation of

unique characteristics within the building.



SaskTel is the leading full service communications company in

Saskatchewan, providing voice, data, Internet, text and messaging

services over a fiber optic-based, 100 per cent digital network,

as well as cellular, paging and FleetNet 800 service through its

SaskTel Mobility division.



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For more information, contact:



Sean Caragata

General Manager, Corporate Affairs

SaskTel

Regina

Phone: (306) 777-4105

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