Patient and Family-Centred Care
Patient- and family-centred care (PFCC) is about providing respectful, compassionate, culturally responsive care that meets the needs, values, cultural backgrounds and beliefs, and preferences of patients and their family members in diverse backgrounds by working collaboratively with them. It is grounded in mutually beneficial partnerships among patients, families and healthcare providers.
In Saskatchewan, health system stakeholders have been actively engaging patients and families in planning, in development of policies and programs, and in quality improvement work.
The Patient First Review report, For Patients' Sake, recommended that "the Saskatchewan health system make patient- and family centred care (PFCC) the foundation and principle aim of the Saskatchewan health system through a broad policy framework to be adopted system wide." In response to this recommendation, a provincial framework for PFCC was developed and remains a priority for the Saskatchewan health system. It is committed to moving forward collectively to improve the patient experience across the care continuum.
Core Principles of Patient and Family Centred Care
Dignity and Respect: Patients and family/support persons perspectives are listened to and honoured. Patient and family knowledge, values, beliefs and cultural backgrounds are incorporated into the planning and delivery of care.
Information Sharing: Complete and unbiased information is shared with patients and families in ways that are timely, complete and accurate, to encourage participation in their care and decision making.
Participation: Patients and families are encouraged and supported to participate in their care and decision-making at the level they choose.
Collaboration: Health care leaders collaborate with patients and families in policy and program development, implementation, and evaluation in every aspect of patient and families health care.
1. Getting Involved
Following the development of a PFCC framework, the Patient and Family Advisor (PFA) program is a Saskatchewan initiative to increase the involvement of patients and family members in planning and reviewing health care programs and services in our province. The program aims to actively engage patients and families in the Ministry’s work, including development, implementation and evaluation of health system policies and programs.
2. Contact Us
Ministry of Health
Strategy and Innovation Branch
Mailing Address: 3rd Floor, 3475 Albert Street, Regina, SK, S4S 6X6
Health System Partners
eHealth Sask (no PFCC program currently available)
Saskatchewan Centre for Patient Oriented Research (SCPOR)
Michelle Flowers (Patient & Family Centred Care Specialist) - firstname.lastname@example.org
Sarah Fang (Patient & Family Centred Care Specialist) - email@example.com
Tammy Lutz (Patient & Family Centred Care Coordinator) - Tammy.Lutz@saskhealthauthority.ca
3. Additional Resources for Patient and Family-Centred Care
Institute for Patient- and Family-Centred Care
Non-profit organization based in the United States that promotes better understanding of and practice in patient- and family-centred care.
Institute for Healthcare Improvement
A leading source of information, education and engagement about improvement in health care.
A non-profit that provides education and information to support patient-centred care.
Patient-Centered Outcomes Research Institute
PCORI was established to fund research that can help patients and those who care for them make better-informed decisions about the healthcare choices they face every day, guided by those who will use that information.
Healthcare Excellence Canada
Healthcare Excellence Canada is a new organization with a relentless focus on improving healthcare, with – and for – everyone in Canada. Launched in spring 2021, Healthcare Excellence Canada brings together the Canadian Patient Safety Institute and Canadian Foundation for Healthcare Improvement.
An independent non-profit organization dedicated to advancing the principles of patient-centered care, through research and education to promote patient-centered care, and awards for excellence.