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Failing to Read Contract Puts Consumers At Risk

Released on November 23, 2016

November is Financial Literacy Month and the Financial and Consumer Affairs Authority (FCAA) wants consumers to read contracts in full before signing on the bottom line.

From cell phones to renovations, booking trips or downloading music and apps, we are regularly asked to wade through mountains of legal jargon before the purchase is made.  It can be exhausting, and as a result many consumers simply sign or click “agree” without reading the terms and conditions and that’s when they get into trouble.

Consumers should read the contract in full and in particular, pay close attention to these three things to protect themselves:

  1. The total charges and cost;
  2. The services or goods to be delivered;
  3. The cancellation process and any associated fees.
It’s also a good idea to ask plenty of questions about any terms that aren’t clear.  For big purchases consumers should consider contacting a lawyer and seeking expert legal advice before signing the contract.

Contact Consumer Protection Division

The Consumer Protection Division may be able to answer questions about contracts.  Consumers can call toll free at 1-877-880-5550 or by email at consumerprotection@gov.sk.ca.

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For more information, contact:

Matthew Barton
Financial and Consumer Affairs Authority 
Regina
Phone: 306 787 6067
Email: matthew.barton@gov.sk.ca

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