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Struggling With A Manufacturing Defect Or A New Car Warranty Issue?

Released on September 11, 2019

The Financial and Consumer Affairs Authority (FCAA) of Saskatchewan and the Canadian Motor Vehicle Arbitration Plan (CAMVAP) want to remind consumers about CAMVAP’s program and what they can offer Saskatchewan vehicle owners.

About CAMVAP

CAMVAP is a cross-Canada program that you can use to resolve disputes with a manufacturer about alleged defects in your vehicle’s assembly or materials, or how the manufacturer is applying or administering its new vehicle warranty.  Disputes are resolved through binding arbitration.  CAMVAP covers most domestic and imported passenger cars, light trucks, sport utility vehicles, vans and multi-purpose passenger vehicles purchased or leased in Canada, as long as the vehicle is the current model year or one of four previous model years.

Qualifying for CAMVAP

There are several requirements to qualify for CAMVAP’s assistance, including that the consumer:

  • has already attempted to resolve the situation with the manufacturer;
  • has given the manufacturer a reasonable amount of time to resolve the situation;
  • confirms that the vehicle in question is from the current or one of the four previous model years;
  • confirms that the vehicle in question is used primarily for personal use;
  • confirms the vehicle in question has less than 160,000 kilometres; and
  • confirms the vehicle in question weighs under 4,536 kilograms.

For the complete list of qualifications, visit CAMVAP’s website at https://www.camvap.ca/about/.

Contact CAMVAP

For more information or if you have questions about CAMVAP, visit www.camvap.ca or contact the CAMVAP Provincial Administrator at 1-800-207-0685.

For more information about vehicle purchases and repairs, visit https://fcaa.gov.sk.ca/consumers-investors-pension-plan-members/consumers/consumers-of-goods-and-services/purchasing-and-repairing-a-vehicle/purchase-and-repair-tips or contact the Consumer Protection Division at 1-877-880-5550 or consumerprotection@gov.sk.ca. 

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For more information, contact:

Shannon McMillan
Financial and Consumer Affairs Authority
Regina
Phone: 306-798-4160
Email: shannon.mcmillan@gov.sk.ca

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