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Winter Is Coming, Tips For Booking A Trip

Released on November 15, 2019

The Financial and Consumer Affairs Authority (FCAA) wants to make sure people protect themselves when booking a trip this winter.

By taking precautions, consumers can ensure their reservations are confirmed with the actual supplier and they can minimize their financial loss if a third party goes out of business.


Here are five steps to take when booking a trip:

  • When booking airfare, a hotel, or a car rental through a third party, including travel agents, confirm your booking with the actual supplier to ensure that the reservation was received and correct.
  • Pay with a credit card.  It’s easier to get a refund through a credit card provider.  But first, make sure you know what currency is being used (make sure to check your account for exchange rates).
  • Minimize the use of cash or cheque deposits when working with someone on your holiday.  It may be more difficult or impossible to get a refund if the third party goes out of business.
  • Thoroughly read the cancellation policy set out in your travel contract.  Make sure you know what to do in a worst-case scenario.
  • Do research, read customer reviews, check with the Better Business Bureau and the Association of Canadian Travel Agencies to confirm that the third party is well established and has a good reputation.
Contact Consumer Protection Division

The Consumer Protection Division may be able to help consumers who have problems with a travel contract.  They can call toll free at 1-877-880-5550 or by email at consumerprotection@gov.sk.ca.

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For more information, contact:

Shannon McMillan
Financial and Consumer Affairs Authority
Regina
Phone: 306-798-4160
Email: shannon.mcmillan@gov.sk.ca

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