Released on January 31, 2019
The Financial and Consumer Affairs Authority (FCAA) wants people to enjoy their winter getaways this year. If you are planning a trip, make sure you follow these simple tips so your dream vacation doesn’t turn into a nightmare.
Here are five steps to protect yourself in case something goes wrong when booking a trip:
Contact Consumer Protection Division
- Pay with a credit card (make sure you know which currency – CAD, USD, etc. is being used). It is easier to get a refund through a credit card provider.
- Minimize or avoid cash/cheque deposits. It may be more difficult or impossible to get a refund if the third party goes out of business.
- When booking airfare/hotel/car rental through a third party (online or in person), confirm your booking with the actual supplier to ensure the reservation was received and that the dates and details are correct.
- Make sure to thoroughly read the cancellation policy set out in your travel contract.
- Do research, read customer reviews, check with the Better Business Bureau, www.bbb.org/saskatchewan, and the Association of Canadian Travel Agencies (ACTA), www.acta.ca, to confirm that the third party is well established and has a good reputation within the community.
The Consumer Protection Division may be able to help consumers who have problems with a travel contract. They can call toll free at 1-877-880-5550 or by email at firstname.lastname@example.org.
For more information, contact:
Financial and Consumer Affairs Authority