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MINISTRY OF FINANCE ADOPTS STANDARDS CODE TO BETTER SERVE TAXPAYERS

Released on February 12, 2009

The Ministry of Finance has developed and adopted a code of standards to strengthen its working relationship and communication practices with the taxpayers and businesses of Saskatchewan.

The Taxpayer Service Commitments and Standards Code provides a window on the service levels Finance pledges to the public, including tax information, collection and enforcement, and audit services.

The document informs the public of their rights in dealing with the Ministry, and outlines standards expected of staff members when working with the public.

It outlines the provisions for written tax rulings, explains the dispute resolution process and provides guidance on service standards.

"Ministry staff have always offered a high level of service guided by integrity, confidentiality and professionalism," Finance Minister Rod Gantefoer said. "However, it was important to publish a document that explains in black and white what we do and how we go about doing it so expectations are clear and communicated well."

The new Code was drafted following encouragement from the Canadian Federation of Independent Business (CFIB), whose members have been calling for more formal standards of performance. Marilyn Braun-Pollon, vice-president of Saskatchewan and Agri-business of the Canadian Federation of Independent Business, calls the move a good first step toward improving the regulatory climate for business owners in Saskatchewan.

"It is encouraging to see one of the first recommendations of the Regulatory Modernization Council is being adopted by the Ministry of Finance," Braun-Pollon said. "We look forward to seeing the results and working with the ministry to further improve its relationship with small business."

By encouraging more open communication between the Ministry and its various client groups, problems and issues are easier to identify and solutions can be provided in a timely manner.

To see The Taxpayer Service Commitments and Standards Code, visit www.finance.gov.sk.ca and click on "Publications".

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For more information, contact:

Lorri Thacyk
Finance
Regina
Phone: 306-787-6605
Email: lorri.thacyk@gov.sk.ca

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