Released on April 15, 2004
Saskatchewan's Information Services Corporation (ISC) had a landmark year in 2003.ISC's 2003 Annual Report outlines significant performance highlights in the areas of customer service, financial management and overall project management.
Minister Responsible for ISC Eric Cline said ISC has done a very good job of: managing the Land Registry, Geomatics and Personal Property Registry operations; completing the LAND Project; developing a corporate customer focus and achieving financial sustainability.
"This is a very young company, but within a few years it has developed leading edge systems, created stakeholder and customer engagement opportunities, become financially self-sufficient, and has already begun paying down debt. I think all involved with this corporation should be commended for their good work," Cline said.
In 2003 ISC:
· generated revenues of $36.7 million, up from $27.2 million in 2002. As a result, the corporation is now financially self-sufficient;
· completed the LAND Project at a cost of just 1.7 per cent over the $58 million budgeted for the project and 2.6 per cent under the 2002 audited forecast;
· cut operating costs, so that the actual expenses were $7 million lower than ISC's original budget for the year;
· reduced losses from operations from $8.8 million (2002) to $2.9 million;
· reduced capital expenditures from $13.7 million (2002) to $6.2 million; and
· repaid $3 million of ISC debt in the second half of 2003.
As well in 2003, ISC:
· reduced standard registry transaction times from three weeks to under three days;
· reduced mineral certification times from 6 months to 60 days;
· reduced land tie removal times from 6 weeks to three days;
· created a Customer Advocate to clearly hear and respond to the issues and concerns of ISC customers;
· worked with the Saskatchewan Law Society to create an ISC Legal Working Group, and to ensure a better understanding of the business needs of the Saskatchewan legal community;
· worked with the Saskatchewan Land Surveyors Association to create an ISC Surveyors' Working Group to ensure a better understanding of the business needs of the surveyor community;
· worked with the Saskatchewan Home Builders Association, Saskatchewan Highways, and provincial government and First Nations organizations associated with Treaty Land Entitlement issues, to better understand the needs of ISC stakeholders and customers;
· launched a new, more comprehensive corporate website to better inform customers of ISC services and processes;
· launched online customer tutorials to assist customers with the LAND application; and
· electronically linked maps to the corresponding land descriptions.
ISC President and CEO Mark MacLeod said this has been a challenging, but exciting year for the corporation.
"In 2003 ISC went from being a financially dependent to a financially independent corporation. That's a significant move for any corporation, especially one as young as this one," MacLeod said.
MacLeod said the progress made in 2003 is due to both a strong team of corporate employees, and committed and supportive customers.
"The past few years have not been easy ones for either ISC's staff or its customers. I want to thank both groups for their commitment, patience and support. The successes ISC has seen in 2003 belong to all of these individuals," MacLeod said.
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For More Information, Contact:
| Jason Fiske ISC Regina Phone: (306) 787-4599 |