Landlords
Landlords must maintain the rental premises in a good state of repair and fit for habitation, use and enjoyment, including all services and facilities provided by the landlord in the tenancy agreement.
The landlord rights and responsibilities video is also accessible in the following languages:
Amharic,
Arabic,
ASL,
Azerbaijani, Burmese, Cantonese,
Cree,
Dene,
Ewe,
French,
German, Gujarati, Hindi, Karen, Korean,
Mandarin,
Patois,
Pidgin,
Polish,
Punjabi,
Romanian,
Russian,
Spanish, Swahili,
Tagalog, Tamil, Turkish,
Ukrainian,
Urdu,
Vietnamese and Yoruba.
Tenants
Tenants must maintain reasonable health, cleanliness and sanitary conditions of the rental premises. Tenants must also repair damages that they (or anyone they allowed on the property) caused either through their actions or neglect. Tenants are not required to repair reasonable wear and tear. Unless the landlord and tenant agree otherwise, the tenant is responsible for the ordinary cleanliness of the exterior of the rental unit when they are given exclusive use of the property.
The tenant rights and responsibilities video is also available in the following languages:
Amharic,
Arabic,
ASL,
Azerbaijani, Burmese, Cantonese,
Cree,
Dene,
Ewe,
French,
German, Gujarati, Hindi, Karen, Korean,
Mandarin,
Patois,
Pidgin,
Polish,
Punjabi,
Romanian,
Russian,
Spanish, Swahili,
Tagalog, Tamil, Turkish,
Ukrainian,
Urdu,
Vietnamese and Yoruba.
Pest Infestations
Tenants must report infestations of bed bugs or other pests to landlords right away and provide a reasonable amount of time for the landlord to fix the issue. Costs of treating an infestation are generally paid by a landlord due to their obligation to maintain the unit in a good state of repair and fit for habitation, use and enjoyment. A landlord may claim the costs from the tenant if the tenant was at fault for the infestation.
Tenants must cooperate with landlords, exterminators and pest control companies in the process of fixing the issue.
The repairs and pests video is also available in the following languages:
Amharic, Arabic, ASL, Azerbaijani, Burmese, Cantonese, Cree, Dene, Ewe, French, German, Gujarati, Hindi, Karen, Korean, Mandarin, Patois, Pidgin, Polish, Punjabi, Romanian, Russian, Spanish, Swahili, Tagalog, Tamil, Turkish, Ukrainian, Urdu, Vietnamese and Yoruba.
Cleaning at the End of a Tenancy
Tenants are required to leave the premises reasonably clean and to repair any damages that are not due to reasonable wear and tear.
Landlords cannot automatically charge for cleaning in a tenancy agreement. However, a landlord may claim cleaning costs, damages and any outstanding rent/utility arrears (or loss). Landlords may do this by making a claim to a tenant’s security deposit within seven business days of the tenancy ending and/or by filing a monetary application. Both the notice of claim and the monetary application are available through the ORT’s online portal.