Sask911

The Sask911 system is a program funded through a monthly fee on telephone lines and wireless devices.

Emergency calls for police, fire or ambulance service are taken by trained 911 staff. These trained call-takers determine the nature of an emergency and transfer the caller to an emergency dispatch operator.

In Saskatchewan, 911 calls are taken a Public Safety Answering Points (PSAPs) in Regina, Saskatoon and near Prince Albert. The cities of Saskatoon and Regina (through their local police services) manage the PSAPs in their respective communities and answer 911 calls within their municipal boundaries.

The 911 calls for the remainder of the province are answered near Prince Albert at a PSAP managed by the Saskatchewan Public Safety Agency.

For non-emergency inquires about Sask911, please call 1-866-757-5911 or email sask911inquiry@gov.sk.ca.

If you have an emergency, dial 911.
If you want to report a non-emergency matter, please contact your appropriate local agency.

Call 911 when you require a response from one or more of the following emergency services:

• police
• medical personnel
• firefighters
• rescue personnel

Remain calm, stay on the line and answer all questions asked by the 911 call-taker, such as those listed below:

• What is the nature of the emergency?
• Do you need police, fire or an ambulance?
• Where is the emergency?
  Please provide the street address or land location of the emergency. You also may wish to provide:
  • a description of your house or the location of the emergency;
  • any other landmarks that may guide responders to your location.
• What is your name?
• What is the telephone number you are calling from?
  • Your phone number is needed in case your call is disconnected prematurely.

Call-takers make ask additional questions, depending on the emergency you are reporting.

Be prepared. Draw a simple diagram showing the most direct route to your home, acreage or farm. Keep it close to your phone with a list of important phone numbers.

Staying calm in an emergency is difficult, but there is other information you may be able to provide a 911 call-taker en route. You may be asked the following questions by a 911 operator, depending on the situation:

Police emergencies

• Are you in danger, or is someone's life in danger?
• If a crime was committed, can you provide a description of the offender?
• Are there any weapons involved?

Medical emergencies

• Is the person conscious? Breathing? What else can you tell about the person's condition?
• Is the person able to tell you anything about the problem he/she is experiencing?
• Are you able to provide emergency first aid? Is it safe to do so?

Fire emergencies

• Are you in danger?
• Is anyone trapped or injured?
• Are smoke and flames visible?
• What type of fire are you reporting?

Rescue situations

• How many people are trapped or injured or in need of rescue?
• If the situation involves vehicles, what types of vehicles are involved and how many?
• Are there any other hazards present?
• Is there a risk of fire?

Dangerous goods situations

• Is fuel or other dangerous cargo leaking?
• Is there a sign with an identification number or symbol on the side, front or back of the vehicle or vehicles? If so, can you identify what the symbol is?

Prank calls to 911

• Prank calls are traceable and will be investigated. They are a serious abuse of the Sask911 system.
• Prank calls are traceable and will be investigated.
• All incoming calls are recorded. The use of profanity or abuse of the telephone system may result in restrictions on phone service, or charges under the Criminal Code.
• If emergency vehicles are dispatched for no reason, the prank caller may be liable for the costs involved.