Effective Service Delivery
A municipality must address the challenges of growth through simplified, cost effective service delivery. You also need to assess the current capacity to accommodate or expand to meet the needs of planned or potential growth.
Providing basic services are fundamental municipal responsibilities, which include:
- Garbage collection and disposal
- Water supply
- Sewage collection and treatment
- An adequate road network
Determining whether a municipality is able to provide these services in a manner that meets public needs, environmental standards, and legislative requirements is an important indication of municipal readiness for growth. The availability of facilities that offer services (recreation, sports and art) is a measure of how well a municipality is meeting the needs of growth. It addresses the capacity of the municipality to provide essential services that meet residents’ expectations and comply with applicable standards.
Service Delivery Resources
Examples of Citizen Satisfaction Surveys and Results