Learn more about COVID-19 in Saskatchewan:

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Personal Service Facilities Guidelines

For general workplace guidelines, please refer to COVID-19 Workplace Information. All businesses operating in Saskatchewan must be in compliance with these guidelines. The information below provides specific guidelines for personal service facilites.

Facilities must continue to be in compliance with all applicable provincial regulations and standard work requirements, including those outlined in the Personal Service Facility Best Management Practices (PSFBMP) document. This guidance is for all personal services mentioned in Re-Open Saskatchewan.

Effective December 19, personal service facilities must reduce their usual customer occupancy by 50 per cent. Capacity is based on fire code regulations or, when fire code capacity has not been established, ensuring patrons can maintain a minimum of two metres of physical distance.


1. General Information

Certain personal service facilities may need to be altered or postponed to maintain two metres of physical distancing between clients. However, some employees will not be able to maintain this separation during the provision of service. Therefore, measures such as correct personal protective equipment (PPE) and self-monitoring shall be applied.

Clients should attend appointments alone and not bring along friends or children.

Clients should arrive no more than five minutes before the expected appointments, and any waiting area should be set up so clients are at least two metres apart. Remove unnecessary communal items, such as candy, magazines and complimentary phone chargers. Waiting chairs must be cleaned and disinfected after each client.

In order to accommodate physical distancing, appointment times may need to be staggered. During appointments and services, clients must be seated at least two metres from each other.

Alternative solutions to waiting in the office should be considered, such as asking people to wait in vehicles and text messaging or calling when appointments are ready.

During transactions, if possible, limit the exchange of papers such as receipts. Where possible, payments should be accepted through contactless methods (e.g. tap or e-transfer).

Beverages (coffee, tea, water) must not be offered at this time.

Handwashing stations and/or approved hand sanitizers should be available, and clients should be encouraged to use them upon entering and exiting. They should also be available at each station. Hand sanitizers must be approved by Health Canada (DIN or NPN number).

Staffrooms and break rooms should be arranged to follow physical distancing practices. Consider staggered break times to reduce employee gathering numbers.

Essential shared facilities, such as telephones, computers, washrooms and laundry rooms, must receive increased cleaning and disinfection. Shared spaces used by multiple clients must be cleaned and disinfected between clients.

Retail space should be modified to implement physical distancing requirements. This may include direction for customers on distancing in lines, limiting the number of patrons in the store, etc. Where possible, discourage browsing of retail products and support online or telephone purchases with front of store pickup and strict no return policies. Remove samples and testers.

When booking appointments, clients should be reminded to reschedule if they become sick or are placed on self-isolation. Clients should be screened prior to sitting for appointments by asking if they are ill or symptomatic. No services should be performed on ill or symptomatic clients.

Since many facilities have been closed for a prolonged period of time, service providers must ensure that all tools and equipment receive proper maintenance and testing to ensure safe usage, including autoclaves and sterilizers.


2. Cleaning and Disinfecting

The COVID-19 virus can survive for several days on different surfaces and objects. Frequent cleaning and disinfection is important to prevent spread of the disease.

Workplaces must implement enhanced environmental cleaning. Commonly touched surfaces and shared equipment must be cleaned and disinfected after contact between individuals, even when not visibly soiled. This includes tanning beds, foot tubs, client chairs, mirror handles and wash sink chairs.

Commonly touched surfaces by employees must also be cleaned and disinfected regularly. Wherever possible, each employee should use their own products. If product bottles are shared, they must be cleaned and disinfected between uses.

Towels or any other items contacting a client must be discarded or properly laundered between each use.

Clothing and fabric items should be laundered and dried on the highest temperature setting possible. Ensure items are thoroughly dried.

Cleaning and sanitizing information is available.

All label instructions for disinfectants, including contact time, should be followed.

Workplaces should provide employees with resources such as tissues, no-touch trash receptacles, hand soap, hand sanitizers, disinfectants, and disposable towels to promote a safe and hygienic work environment.

Hand sanitizers should be approved by Health Canada (DIN or NPN number).


3. Personal Protective Equipment

Please refer to the Public Health Order related to Face Coverings for masking requirements. Employees working in close contact with clients must wear eye protection and an apron to protect clothes. It is recommended that older staff/seniors or those with a weakened immune system wear a procedure/surgical mask.

Glove use is not required (unless needed for specific services per the PSFBMP). If staff are using gloves, they should be changed after every interaction and when changing tasks. Hand hygiene must be performed between every glove change – hand sanitizer or handwashing with soap and water.

Workplaces should have protocols for donning and doffing PPE, as well as instructions for proper disposal of it. More information on PPE is available.

All workers, especially those in contact with the public, should self-monitor for symptoms and use the self-assessment tool available at saskatchewan.ca/COVID19.

Where available, Infection Prevention and Control or Occupational Health and Safety staff in the workplace can assist in monitoring employee symptoms and provide advice in line with the public health order.

Workplaces are encouraged to have plans in place for increased worker absences due to illness or isolation. It is recommended that facilities review their employee illness policies to ensure staff are able to remain home when sick (as is required). If policies do not exist or are not in line with COVID-19 recommendations, workplaces should ensure the following:

  • Sick employees must stay home or be sent home from work if symptoms present.
  • Sick employees housed in workplace accommodations (i.e. work camps) should be confined to their rooms while ill until cleared for re-entry into the workforce.
  • Sick employees should use the Government of Saskatchewan's online self-assessment tool to help determine if the illness may be COVID-19. The tool provides people with next steps depending on their responses.
  • If an employee has gone home sick, their work areas must be cleaned and disinfected.

4. Further Information

For additional information, please call the Business Response Team at 1-844-800-8688 or email supportforbusiness@gov.sk.ca.

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