Learn more about COVID-19 in Saskatchewan. Daily case numbers and information for businesses and workers.

Effective Friday, November 27th:

  • New guidance for performance and gaming venues, indoor public events, licensed establishments
  • Restrictions on team/group sports
  • Mandatory masking expansion

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A number of pages on the Government of Saskatchewan's website have been professionally translated in French. These translations are identified by a yellow box in the right or left rail that resembles the link below. The home page for French-language content on this site can be found at:

Renseignements en Français

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Critical Incident Stress Management (CISM)

What is Critical Incident Stress Management (CISM)?;

Critical Incident Stress Management (CISM) is a method of supporting first responders, frontline employees, physicians and other health care workers (HCW) who are actively involved in critical incidents, crisis situations or working in high stress work environments (cumulative stress situations) that leave them emotionally and/or physically affected by those incidents/situations.

CISM is a process, supported by trained personnel, that enables peer support to help recognize and manage signs and symptoms of stress. The CISM trained personnel offers direct support and acts as a guide to accessing further support and/or specialized services to address specific psychological and behavioural health implications. CISM is key to supporting physicians and HCW to continue to perform safely and effectively or, in some cases, return to a normal lifestyle following the crisis period.

What are Considered Critical Incidents?

Critical incidents are unusually challenging events that cause a powerful emotional reaction and have the potential to create significant human distress and potentially overwhelm one's usual coping mechanisms. The pandemic presents an unusually challenging event contributing to increased stress in the workplace.

During the COVID-19 pandemic, CISM support may be required if any of the following scenarios apply:

  • Evidence of cumulative stress in your staff;
  • Anticipatory anxiety/fear;
  • Events where staff are threatened for feeling threatened;
  • Any distressing situation;
  • Knowing or being related to a patient;
  • Prolonged incidents;
  • Events with excessive media interest; or
  • Events involving children or other vulnerable populations.

Who Has Access to CISM?

During the COVID-19 pandemic, CISM support requests will be centrally coordinated through the SHA Psychosocial Supports Network to triage and mobilize available resources to areas of greatest need.

CISM is available to:

  • First responders;
  • Frontline employees;
  • Physicians; and
  • All other SHA HCW.

How Does a Manager, Director or Senior Leadership Team Member Obtain CISM Support?

The Manager, Director or SLT member (the requester) can:

  • Submit a CISM Request Form at any time in MyConnection; or
  • Call the Staff Services Inquiry Centre at 1-833-766-4390 between the hours of 7:00 a.m. and 5:00 p.m.

Note: See Process Map: Access to CISM Support

Note: See Instructions: How to submit a CISM Request Form in MyConnection

How Does a Frontline Health Care Worker Obtain CISM Support?

  • Between the hours of 7:00 a.m. and 5:00 p.m., the Frontline HCW will contact their Manager;
  • Between the hours of 5:00 p.m. and 7:00 a.m., the Frontline HCW will contact their On Call Supervisor/Site Lead; or
  • Contact dedicated CISM Support team member as appropriate.

Note: See Process Map: Access to CISM Support

How Does a Frontline Physician Obtain CISM Support?

  • Between the hours of 7:00 a.m. and 5:00 p.m., the Frontline Physician will contact the Manager/Director in their area;
  • Between the hours of 5:00 p.m. and 7:00 a.m., the Frontline Health Care Worker will contact the On Call Supervisor/Site Lead; or
  • Contact dedicated CISM Support team member as appropriate.

Note: See Process Map: Access to CISM Support

How Does an On Call Supervisor/Site Lead Obtain CISM Support?

  • If request urgent: call 1-306-540-6486 to access on call CISM Team Member; or
  • If request non-urgent: Submit a CISM Request Form in MyConnection.

Note: See Process Map: Access to CISM Support

Note: See Instructions: How to submit a CISM Request Form in MyConnection

What Happens after a Request for CISM Support is submitted?

  1. The MyConnection CISM request submissions are monitored 7:00 am. to 10:00 p.m.
  2. The requester will receive email notification that CISM support request is in progress.
  3. A SHA Psychosocial Supports Network member will contact the requester to obtain more information as necessary.
  4. The SHA Psychosocial Supports Network (or co-leads if urgent) will review the CISM Support request and determine the level of intervention required. (The SHA Psychosocial Supports Network meets daily.)
  5. The requester will be notified and engaged in the response plan.
  6. CISM-MH supports will be deployed. (This may be done either in person or virtually depending on the specific situation.)

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