The Government of Saskatchewan supports and manages the Sask911 system. The service is financed and supported through a monthly line fee on telephone lines and wireless devices.
Emergency calls are answered by trained call-takers located in 9-1-1 call centres - called Public Safety Answering Points - in Prince Albert, Saskatoon, and Regina. Technology enables the operators to identify the name, location, and phone number of the caller, which is particularly helpful in rural areas.
When the 9-1-1 call-taker has determined the nature of the emergency (police, fire or ambulance) the caller is transferred to the emergency dispatch operator, who takes more detailed information about the nature and location of the emergency.
Current technology enables call-takers to receive more precise information from callers using wireless devices. The technology provides the approximate location of the mobile handset, but the information can vary from a few to several hundred metres, and does not provide a street address or apartment number. Wireless device users should be prepared to give a 9-1-1 call-taker as much information as possible about their exact location. New features include
level tracking, improved accuracy and security of information and the ability to receive texts, images and video from smart phones.
Coming shortly, the Civic Addressing Registry, will allow 9-1-1 call-takers and secondary agencies to more effectively route emergency response units to incidents in Saskatchewan
The following phone numbers are for non-emergency inquiries about the Sask911 service:
- The provincial contact for the Sask911 service is at 1-866-757-5911
Non-emergency contact information for specific locations:
- City of Prince Albert PSAP: 306-953-4285
- Regina Police Service PSAP: 306-777-6500
- Saskatoon Police Service PSAP: 306-975-8234