Released on February 2, 2017
The holidays are over but what do you do if you received two waffle irons and an ill-fitting sweater? You return them. Most savvy shoppers know to keep receipts, but the Financial and Consumer Affairs Authority (FCAA) wants shoppers to know about additional protections related to returning purchases.
Under The Consumer Protection and Business Practices Act, retailers are required to take returns or exchanges on items purchased that fail to meet statutory warranties. These include being fit for purpose (ie: a vehicle that is roadworthy), no liens (ie: debts attached to the title), free from defect (ie: hidden damage) and more.
Retailers are not required to have a policy, but it is encouraged. They also have the right to set the terms and limitations of their return policies. Posted return policies form part of the contract between buyer and seller and can prevent confusion in the event of a dispute.
If consumers are having problems returning a purchase, they can contact the Consumer Protection Division tollfree at 1-877-880-5550 or by email at firstname.lastname@example.org.
For more information, contact:
Financial and Consumer Affairs Authority
Phone: 306 787 6067