Released on April 20, 2015
The Saskatchewan Transportation Company (STC) tabled its 2014 Annual Report today highlighting a strong customer satisfaction rating for the third year in a row.“STC received a passenger satisfaction rating of 94 per cent, while parcel express customers showed their appreciation with a 92 per cent satisfaction score,” Minister responsible for STC Jennifer Campeau said. “2014 was a year with many challenges. These ratings highlight the value of STC bus passenger and freight services and the dedication of the staff toward ensuring our customers received the best services available.”
In 2014, STC completed the discontinuation of two under-utilized routes (Eastend-Swift Current/Mossbank and Regina-Lanigan). These adjustments began in 2013 in response to route discontinuations in neighboring provinces dating back to 2011.
“These changes continue to have an impact on the bottom line and ridership as fewer connection points are available in neighbouring jurisdictions for passengers and shippers,” STC President and CEO Shawn Grice said. “Tools such as the online e-Ticketing service and Park and Ride locations in Regina and Saskatoon have been implemented to enhance convenience of ridership.”
Highlights of STC’s 2014 Annual Report include:
- Passenger satisfaction rating of 94 per cent (2013: 94 per cent).
- Parcel express customer satisfaction rating of 92 per cent (2013: 88 per cent).
- Operating Grant of $10.3 million (2013: $10.5 million).
- Capital Grant of $3.3 million (2013: $3.5 million).
- $16.6 million in revenues (2013: $16.4 million).
- $30.2 million in operating expenses (2013: $29.8 million).
- Carried 261,531 passengers (2013: 276,113).
- Travelled approximately 2.9 million miles (4.7 million kilometres), serving 253 Saskatchewan communities.
The 2014 STC Annual Report is available online at www.stcbus.com.
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For more information, contact:
Kelly Michaud
Saskatchewan Transportation Company
Regina
Phone: 306-798-2803
Email: kmichaud@stcbus.com
Cell: 306-535-5704